Our goal is to get your order to you as quickly as possible. Items that are in-stock usually ship within 2 business days of ordering. If an item is back ordered, we will notify you via email as soon as possible. Orders are processed Monday through Friday.
All domestic orders are shipped by Deutsche Post registered letter or DHL standard delivery which usually takes 2-10 business days within Europe. Please allow 2-3 weeks for International orders. The shipping charge is free within Germany, 6€ to European Union countries, 12€ to other European countries and 20€ for the worldwide delivery. Your package will be subject to customs/duties charges. Saint Noir is not responsible for customs/duties charges. These costs are determined by your local customs office. Saint Noir cannot determine, in advance, what these fees will be. We do try to minimize these charges by listing the wholesale cost of your package on the commercial invoice rather than the retail value. This provides the customs agents with a true, legal value, while minimizing your costs. We cannot mark international orders as a gift in order to bypass or reduce any customs fees – this is an illegal practice and as an established business we will not do this. For more information on customs and duties charges, please contact your local customs office. Saint Noir cannot track international orders. If you have any questions about our Shipping and Delivery Policy, please contact us.
We are confident that you will love your purchase! However, if you’re not 100% happy with it, you can return unused and unwashed products with a copy of the packing slip and a completed return form within 14 days of purchase date for a full refund. Shipping & handling is not refundable. Your refund will be credited back in the original form of payment. The credit will post to your account shortly after the processing date. Returns without a copy of the packing slip and a completed return form will be refunded as a store credit at the current selling price.
Please send returns to:
neo trading GmbH
Saint Noir - Returns Department
Please keep in mind that Saint Noir is not responsible for lost returns. Therefore, we recommend using a shipping service with a tracking method or delivery confirmation. Customer is responsible for shipping charges. If you have any questions about our Return Policy, please contact us.